Friday, September 27, 2013

Our Glass Sponsor

First Call Resolution
Umpqua Brew Fest Glass Sponsor

First Call Resolution is proud to be a sponsor of the Umpqua Brew Fest. First Call Resolution believes in supporting events in the communities we serve. 

We are a premier provider of outsourced live agent contact center and businesses process solutions to the prepaid, wireless, telecom, internet, health care, medical, merchant services, financial, travel, high tech, transportation, insurance and consumer products industries.

First Call Resolution has been recognized as a Top Workplace by The Oregonian in 2013, for the second consecutive year. The Oregonian’s Top Workplaces project conducts an annual search for the best workplaces in the state of Oregon through extensive surveys of each business’s own employees. This is the second year consecutive year that FCR not only received an award but was voted in the Top Ten.

Channeling his inner Sally Fields, John Stadter, FCR’s President said, “They like us, they really like us!!!!” On a more serious note, he added, “It is very gratifying that for the second year in a row our colleagues have recognized our efforts to maintain a positive and engaged work environment. It is especially rewarding to be the only call center to achieve this recognition.” 

"We are honored and humbled by this award", said Matthew Achak, First Call's Chief Revenue Officer. "Our goal has always been about building an environment that fosters and incents true excellence in the workplace. We couldn't be more proud of the fact that it was our employees who nominated us for a 2013 Oregon Top Workplace Award."

Katheryn Carnahan, Senior Vice President added, “We strive to create an atmosphere of respect, where all of our colleagues feel valued and appreciated. We also try to minimize the us / them of mentality of management that you sometimes find in places. It sounds like we are on the right track.  Thank you to all our colleagues for making this a great place to work!”

Headquartered in Roseburg, Oregon, First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center, business process and social networking support solutions to most industries. Supporting over 50 clients with more than 700 employees, FCR maintains 4 contact centers in southern Oregon and a regional sales office in Seattle, WA.

To become a valued colleague at First Call Resolution, please visit our website at

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